{"slug":"troubleshoot-sunrise-communications-issues","title":"Troubleshoot Sunrise Communications issues","tags":["tailscale","networking"],"agent_summary":"Last validated: Mar 16, 2026","trigger_phrases":[],"runnable":false,"markdown":"\r\n# Troubleshoot Sunrise Communications issues\r\n\r\nLast validated: Mar 16, 2026\r\n\r\nIt appears that Sunrise Communications is blocking the Tailscale service.\r\n\r\nSpecifically, Tailscale has been (incorrectly) flagged by Sunrise's [Surf Protect](https://www.sunrise.ch/en/residential/mobile/freedom/options/surf-protect1/surf-protect-home.html) as a potentially malicious application.\r\n\r\nTo use Tailscale, you'll need to work with Sunrise support:\r\n\r\n- Find your Sunrise site ID.\r\n- Contact Sunrise support at [Sunrise support](https://www.sunrise.ch/en/residential/help/kontakt.html), and ask that `*.tailscale.com` and `*.tailscale.io` be added to the exclusion list for your Surf Protect subscription. Alternately if desired, you could remove Surf Protect from your account.\r\n\r\n![Project Logo](https://cdn.brandfetch.io/tailscale.com/fallback/lettermark/theme/dark/h/256/w/256/icon?c=1bfwsmEH20zzEfSNTed)\r\n\r\nAsk AI\r\n\r\nreCAPTCHA\r\n\r\nRecaptcha requires verification.\r\n\r\nprotected by **reCAPTCHA**\r\n","html":"<h1>Troubleshoot Sunrise Communications issues</h1>\n<p>Last validated: Mar 16, 2026</p>\n<p>It appears that Sunrise Communications is blocking the Tailscale service.</p>\n<p>Specifically, Tailscale has been (incorrectly) flagged by Sunrise's <a href=\"https://www.sunrise.ch/en/residential/mobile/freedom/options/surf-protect1/surf-protect-home.html\">Surf Protect</a> as a potentially malicious application.</p>\n<p>To use Tailscale, you'll need to work with Sunrise support:</p>\n<ul>\n<li>Find your Sunrise site ID.</li>\n<li>Contact Sunrise support at <a href=\"https://www.sunrise.ch/en/residential/help/kontakt.html\">Sunrise support</a>, and ask that <code>*.tailscale.com</code> and <code>*.tailscale.io</code> be added to the exclusion list for your Surf Protect subscription. Alternately if desired, you could remove Surf Protect from your account.</li>\n</ul>\n<p><img src=\"https://cdn.brandfetch.io/tailscale.com/fallback/lettermark/theme/dark/h/256/w/256/icon?c=1bfwsmEH20zzEfSNTed\" alt=\"Project Logo\"></p>\n<p>Ask AI</p>\n<p>reCAPTCHA</p>\n<p>Recaptcha requires verification.</p>\n<p>protected by <strong>reCAPTCHA</strong></p>\n"}